Once you have placed your order with us we will contact you within 5 days to arrange a suitable delivery date and time slot, once you have confirmed your delivery date we will be in touch 24 hours before your date to reconfirm your order with you. and on the day of delivery, the delivery man will contact you 1 hour before arrival.
On the rare occasion that you miss your delivery after accepting and confirming your delivery date and time slot, you will be liable to pay for the re-delivery of your items, the cost can vary up and down depending on the size and quantity.
If you are not present for the delivery of your sofa order, after confirming delivery with our office you will be liable to cover the costs for a re-delivery, this is to cover the costs incurred by us having to do two journeys and prolonging other deliveries in that area which could have proceeded.
We reserve the right to cancel orders. Please remember the more remote location may lead to early morning deliveries ( approx. 5 am) or longer lead times.
The following postcodes will we not deliver to - - AB1,AB10,AB11,AB12,AB13,AB14,AB15,AB16,AB2,AB21,AB22,AB23,AB24,AB25,AB3,AB30,AB31,
We would love to offer a free return service on the items we sell but unfortunately, this is not the situation. The return costs vary depending on the item you are returning, for example, a sofa the cost is going to be a minimum of £60 but will increase for heavier products and combination sets such as a 3+2. We will never charge more than £100 for a return request.
Smaller items will be significantly less, once again this is dependant on weight and size.
Processing your refund
We will refund your monies back into the same payment method you used for your order.
If you used a credit or debit card using our SagePay terminal you should receive your monies back within 3-5 working days of the refund being issued.
if you used Paypal and have an account with them the refund normally is performed and back into your account the same day of the refund being issued and not the return being performed.
The furniture items need to be an inspection by our technicians prior to a refund being issued. This is to ensure the items are in the same condition as sold in.
You have the right to cancel your order for up to 30 days after placing your order and 14 days after receiving your order.
If you wish to return goods, they must be in suitable protective packaging and not used.
Assembled items must be un-assembled and placed back in its wrappings and box
Bespoke items are not available for cancellation due to the nature of the items.
Please do not order multiple sofas to return your dispreferred item
If you wish to return any goods, please contact us and we will log it on our system and plan accordingly.
You are liable for the cost of returning the goods at a cost of £60 for large items.
Your refund will take place after the goods have been collected and returned back to our warehouse for inspection